Refund and Return Policy

Francis Lauren – Return Policy

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your francislauren.com return to:
            Francis Lauren Kozmetik Ltd. Sti. / Topselvi Mahallesi, Ayber Sokak, Demirli Plaza, No:20/4 – 34870 – Kartal, Istanbul, Turkiye

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise
• 
  Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not send any packages C.O.D., as they will not be accepted.
  
  Only items purchased on www.francislauren.com may be accepted for a return.  Items purchased from francislauren.com cannot be returned or exchanged at retailers that sell FL products.
  
  Please contact customer service with any questions by email at [email protected] by phone at +905319476330
  Please Note:  Empty containers cannot be accepted for refund.
   

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on francislauren.com only up to 30 days after the original purchase. 
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
• You will be responsible for the return shipping & handling charges, which will not be refunded. 
• Ship your exchange to us via a pre-paid package:
           

Francis Lauren Kozmetik Ltd. Sti. / Topselvi Mahallesi, Ayber Sokak, Demirli Plaza, No:20/4 – 34870 – Kartal, Istanbul, Turkiye

Please contact our customer service with any questions by email


DAMAGED PRODUCTS POLICY

If you receive any item that is broken or damaged, you may contact our customer service within 30 days for a replacement.  Items will not be replaced after 30 days. For any questions,  please contact customer service at [email protected] or by phone at +905319476330 and we will respond with the appropriate return and/or exchange instructions.